Privacy Policy
Last updated: 28/03/2026
Who we are
2950 Ltd provides AI-assisted communication and customer management services for businesses, including website chat, AI-led enquiry handling, and related CRM and follow-up systems.
For data protection purposes, 2950 Ltd is the controller of the personal information you submit through this website unless we tell you otherwise.
Contact details
2950 Ltd
Phone: 020 8016 3557
What information we collect
We may collect and use:
your name
business name
email address
phone number
website address
enquiry details or message content
records of chat conversations
records of calls or AI-assisted interactions
technical information about how you use the website, including cookies and analytics where enabled
How we use your information
We use your information to:
respond to your enquiry
provide information about our services
arrange demonstrations, calls, or follow-up contact
improve our website, chat, and enquiry handling
keep records of business communications
send occasional marketing updates where permitted or where you have opted in
Our lawful bases
Under UK data protection law, our lawful bases may include:
Legitimate interests
To respond to enquiries, run our business, manage communications, improve our services, and follow up on genuine business interest in 2950.
Consent
Where you choose to opt in to marketing communications, or where consent is otherwise required.
Contract
Where processing is necessary to take steps before entering into a contract with you or to provide services you have requested.
ICO guidance says privacy notices should explain the purpose and lawful basis for processing, and if you use legitimate interests you should say so clearly.
Marketing
If you opt in, we may send you occasional updates about 2950 services by email, text, or phone.
You can withdraw your consent or unsubscribe at any time by:
clicking unsubscribe in an email
replying STOP to a message where available
contacting us directly
Under ICO guidance, people always have the right to object to direct marketing, whatever lawful basis applies.
AI-assisted communications
Some website chat and phone interactions may be handled or supported by AI tools before being passed to a human. We use these systems to answer common questions, capture enquiry information, and route conversations more efficiently.
Please do not submit sensitive personal information unless it is genuinely necessary.
Who we share your information with
We may share your information with service providers who help us operate our website, communications, hosting, CRM, automation, analytics, or customer support systems.
These may include providers such as:
website and hosting providers
CRM and automation platforms
telephony and messaging providers
analytics and form-processing providers
email providers
Where third parties process personal information for us, we expect them to do so securely and only for the relevant service.
International transfers
Some of our service providers may process personal information outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.
How long we keep your information
We keep enquiry data only for as long as reasonably necessary for:
handling your enquiry
follow-up and sales records
legal, accounting, or administrative purposes
general enquiries: 12 months
opted-in marketing contacts: until unsubscribe or review
customer records: longer where needed for service, legal, or tax reasons
Your rights
Depending on the circumstances, you may have the right to:
access your personal information
ask us to correct inaccurate information
ask us to erase your information
restrict or object to certain processing
withdraw consent where we rely on consent
complain to the Information Commissioner’s Office
Cookies and website tracking
We may use cookies or similar technologies to help the site function, understand traffic, and improve performance. Where required, we will ask for consent before using non-essential cookies.
ICO says cookies and similar technologies are regulated under PECR.
How to contact us
If you have any questions about this policy or your personal information, contact us using the form on our contact page
Complaints
If you are unhappy with how we handle your personal information, you can contact the Information Commissioner’s Office.