Terms & Conditions

Agreement to Terms

By engaging 2950 Ltd for our managed call handling and AI-assisted enquiry service, you agree to these Terms & Conditions.

Our Service

2950 provides a managed first-response service for small business enquiries, including AI-assisted call handling, message capture, and forwarding of enquiries to your nominated contact.

Your Responsibilities

• Provide accurate business details, contact information, and call-handling instructions
• Keep us informed of any changes to your business hours, products, or services
• Ensure your use complies with applicable UK law
• Not use the service to handle unlawful, abusive, or fraudulent enquiries

Pricing & Payment

Service fees are as agreed at sign-up. Invoices are issued monthly and payable within 14 days. We reserve the right to suspend service if an invoice remains unpaid after 30 days.

Cancellation

Either party may cancel with 30 days’ written notice. No refunds are issued for partial months.

Liability

Our total liability for any claim shall not exceed the fees paid in the preceding month. We are not liable for indirect or consequential losses.

Confidentiality

We treat all client and caller information as confidential and will not disclose it to third parties except as required to deliver the service or comply with law.

Governing Law

These Terms are governed by the law of England and Wales.

Changes

We may update these Terms from time to time. Continued use of our service constitutes acceptance of any updates.

Contact

For any queries: [email protected]